When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

This position contributes to the Hospital's mission by preparing attractive food for our retail services and community services, and providing assistance to patient food preparation as needed. This customer service position will impact patient, employee, and visitor satisfaction by providing superior menu options and a friendly atmosphere as our customers procure their food, drink, and a moment of relaxation.

Job Functions:

• Prepares and cooks daily menu items including the grill, deli, and salad station.
• Prepares recipes from scratch.
• Cleans, chops, and/or assembles packaged salads and other packaged items.
• Assists Cooks in preparing the daily menu by cutting/chopping items, retrieving supplies, and other tasks required to expedite operations.
• Serves customers at assigned deli, grill or other stations, presenting attractive and tasty orders, anticipating the needs of the customer and preferences of regular customers.
• Accommodates dietary restrictions, allergies, and strives to accommodate ethnic preferences.
• Communicates customer feedback to menu planners and supply orderers about preferences, suggestions, requests, and volume issues.
• Cleans and stocks food prep areas after each meal and as time allows.
• Rings customer transactions.
• Cleans dishes, pots, pans, and other equipment/items.
• Stocks retail food and beverage stations and other cafeteria supplies according to department standards.
• Maintains and complies with department standards of sanitation, safety, and security to include daily cleaning of work areas and proper usage and upkeep of equipment.
• Implements service recovery procedures to rectify customer complaints and other issues.
• Observes cafeteria operations and lends assistance as needed to optimize efficiency and customer flow and improve retail satisfaction.
• Maintains a clean work area and fulfills daily/monthly cleaning assignments to ensure compliance with high sanitation standards.
• Conducts and documents daily HACCP checks, ensuring food preparation and storage complies with food safety standards.

Physical And Mental Requirements:

The employee needs to have the physical and mental abilities to perform the duties of the position using the WE CARE behaviors. It is anticipated that the employee will have contact with potentially hazardous chemicals while performing their job duties. Operates fryolator, grills, meat slicers, and other potentially hazardous equipment.

As a healthcare organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

• Opportunity to make a difference in people's lives.
• Flexible schedule with weekend and holiday rotation.

• High School Diploma or equivalent.
• At least one year of food service experience.
• Basic food safety (HACCP) standards.
• Effective communication skills in English.
• Ability to manage multiple cooking stations.
• Preferred: ServSafe Certification.