Deli Cooks prepare ingredients, cook, package, accurately price and display Deli products in compliance with food safety policies and practices. They support Deli operations by cleaning, organizing and sanitizing equipment and surfaces and equipment.

Duties and Responsibilities

• Provide services offered in the Deli area and respond promptly and politely to customer requests for assistance.
• Process ingredients, rotate, store, and display designated products in accordance with established practices, priorities, and recipes.
• Follow recipes to measure, process, cook, bake, and assemble ingredients according to department standards.
• Provide ongoing feedback to department management on safety and staff performance.
• Perform tasks at a pace that is consistent with department standards.
• Monitor food quality, record losses, and ensure compliance with safety and sanitation policies throughout preparation, storage and display.
• Wash, sanitize and store cookware, utensils and containers in accordance with established practices and priorities.
• Maintain work stations and ensure cleanliness of department equipment, storage areas and display areas.
• Achieve WFC customer service standards for internal and external customers.
• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Additional Duties and Responsibilities:

• Achieve daily operational goals as directed by your supervisor.
• Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
• Report any problems with systems, tools and/or products to department supervisors.
• Perform other tasks as assigned by department management.
• Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
• As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
• Promote ownership and owner benefits consistently and positively.

Qualifications

• Preferred Knowledge, Skills, and Abilities:
• Experience with commercial food preparation including food safety, knife skills and cooking equipment.
• Current ServSafe certification.
• Available to work evenings, weekends, holidays.
• Customer service experience.

Essential Knowledge, Skills, and Abilities:

• 18 years of age or older.
• Basic computer literacy including familiarity with using a web browser and email.
• Ability to operate effectively within established systems and procedures.
• Outstanding customer service skills.
• Attention to detail and good organizational skills.
• Ability to handle multiple demands, work under time pressures and meet department work objectives.
• Ability to handle confidential information.
• Willingness to learn and perform all aspects of the position.
• Ability to be flexible and to adapt to changing conditions.
• Demonstrate objectivity and neutrality under pressure.
• Ability to work efficiently in a fast-paced environment.
• Ability to effectively convey information.
• Regular, predictable attendance.

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs. throughout shift.
• Ability to repetitively move objects up to 15 lbs. throughout shift.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move around the premises throughout shift.
• Ability to operate position-required machinery.
• Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift.
• Ability to safely use sharp cutting instruments.

Work Environment

• Occasional Exposure: Outdoor weather conditions.
• Frequent Exposure: Handling wet, hot, cold, and/or frozen products; wet and/or humid conditions; change in room temperatures; carts, pallets, and hand-trucks moving in and out of storage/retail areas.
• Constant Exposure: Background music and in-store pages; food odors, grain and spice dust, food allergens.

IMPORTANT DISCLAIMER NOTICE

The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.

• Paid Time Off and Holidays.
• Opportunities for career advancement.
• Employee discounts on products.

• Experience with commercial food preparation including food safety and knife skills.
• Current ServSafe certification.
• Outstanding customer service skills.
• Attention to detail and good organizational skills.
• Ability to operate effectively within established systems and procedures.
• Basic computer literacy including familiarity with using a web browser and email.