At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Market Grille Cook

Department: Market Grille

FLSA: Non-Exempt

General Function: Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager.

Positions that Report to you: None

Primary Duties And Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by performing various tasks to enhance the shopping experience.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Prepares the cooking surfaces and various menu items.
• Places food in hot cases, monitors amounts, and refills as necessary.
• Knowledgeable of all menu items and able to take guests’ orders.
• Ensures personal understanding of all aspects of the Market Grille.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities:

• Provides direct customer service when necessary.
• Orders product and supplies when necessary or notifies department manager(s) of needs.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to do simple addition and subtraction; copying figures, counting and recording.
• Must have the ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Education And Experience:

• High school or equivalent experience.
• Six months or less of similar or related work experience.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform various physical activities.

Working Conditions: This position is frequently exposed to a cool and warm environment, dampness, noise from equipment, and vibrations from some equipment. There are possible equipment movement hazards from slicers and choppers. There is daily exposure to cleaning chemicals and solvents. This is a fast-paced work environment.

Equipment Used To Perform Job: Grill, toaster, coffee machine, fryer, flat top stove, oven, steamer, chopper, hot case, kitchen utensils, knives, stove, chicken roaster, can opener, and C.A.R.S. reordering system.

Contacts: Deals with customers on a daily basis.

Are you ready to smile, apply today.

• Friendly and supportive work environment.
• Engagement with customers and teamwork.
• Opportunity for growth and development.

• Ability to provide prompt, efficient, and friendly customer service.
• Knowledge of cooking surfaces and food preparation.
• Understanding of proper sanitation procedures.
• Ability to follow verbal or demonstrated instructions.
• High school diploma or equivalent experience.
• Six months or less of similar or related work experience.