The primary responsibility of the quick service restaurant team member is to provide excellent customer service to guests by preparing and cooking food orders per guest’s requests.

Essential job functions include:

• Prepares and produces menu items to recipe standards in a quick and efficient manner.
• Can prepare items such as soups, salads, appetizers, sandwiches, entrees, breakfast items, and desserts.
• Ability to work in a fast-paced, high-volume kitchen that prepares quick service items according to recipe specifications.
• Controls food production in all work areas including proper cooking methods, cooking times, and temperatures.
• Familiar with all phases of food preparation techniques.
• Maintains assigned station and equipment in a clean and sanitary condition.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to the guest.
• Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, including condiment areas in accordance with established health and safety standards.
• Assists in training new team members and management staff during their training period.
• Responsible for periodic cleaning tasks assigned by management.
• Resolves guest complaints expeditiously and informs management of the complaints.

Qualifications include:

• Must be 18 years of age.
• Must present a well-groomed appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Work environment requirements:

• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
• Must be able to read, write, speak and understand English.
• Must be able to maneuver around office areas, effectively work in high traffic areas, and respond to visual and aural cues.

• Fast, friendly, professional and responsive customer service environment.
• Opportunity to engage with guests and build relationships.
• Training and development opportunities.
• Flexible scheduling including holidays and weekends.

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• 2-3 years of culinary experience or education preferred.
• Ability to work in a fast-paced, high-volume kitchen.
• Must be able to pass background check and drug test.
• Ability to lift and carry a minimum of 25 lbs.
• Must be able to stand for prolonged periods of time.