Would you like to talk about hunting and fishing and outdoor products all day with consumers who share the same passions? That is what makes Vista Outdoor consumer experience top notch. Vista Outdoor Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk, and more.

In this role, you are the primary contact with consumers wanting information or asking questions about our products. With training, you will be able to offer technical expertise as part of providing excellent service through email, chats, and phone interactions. The position includes sales-based commissions.

The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.

Major Responsibilities:

• Primary responder to incoming consumer calls.
• Return all telephone calls and emails from consumers within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and create return shipping documentation.
• Communicate sales order changes to all appropriate departments.
• Develop and maintain positive relations with consumers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent service to all consumers and sales reps.
• Demonstrate initiative and problem-solving skills.

Job Requirements:

• 2 years of experience in customer service.
• Must be able to type 35-40 WPM.
• Must be technically inclined.
• Energetic phone skills – must troubleshoot consumer product problems.
• Able to disassemble and reassemble top-selling products by the end of the 3-month probationary period.

Working Conditions:

• Ability to handle multitasking in a fast-paced environment.
• Computer terminal use 8 hours per day.
• Moving boxes of products for shipping.
• Ability to lift 25 pounds unassisted.
• Standard Office with Warehouse.

Pay Range: $15.10 - $20.38

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts, and the ability to add value to an exciting mission!

Our postings are not intended for distribution to or use in any jurisdiction, country, or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country, or territory. We reserve the right to limit our postings in any jurisdiction, country, or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

• Medical and Dental Insurance.
• Vision, Disability, and Life Insurance.
• 401K Retirement Plan.
• Paid Time Off (PTO).
• Tuition Reimbursement.
• Gear Discounts.

• 2 years of experience in customer service.
• Ability to type 35-40 WPM.
• Strong service focus.
• Excellent verbal, written, and interpersonal communication skills.
• Strong telephone and communication skills.
• Ability to multi-task.
• Strong time management skills.
• Ability to execute tasks with high accuracy and attention to detail.