The incumbent in this position is responsible for overseeing food preparation on all shifts for food outlets to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service in order to achieve Hard Rock Casino Bristol food service goals for Hard Rock Cafe and In-Room Dining.

Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Hires, trains, motivates, evaluates and supervises staff to ensure that team members receive adequate guidance and resources to accomplish established objectives. Establishes and maintains training and development procedures to ensure superior guest service standards are achieved.

Maintains department objectives, standards, guidelines and budget to ensure proper management of department. Monitors food purchasing, staffing, food preparation and food inventory in order to control food and labor cost and waste, ensuring adherence to the budget. Monitors and evaluates food preparation by observing cooking techniques and tasting results to ensure food quality and consistency according to standards. Assists in developing menu changes to ensure variety and food quality.

Monitors and advises on storage of food items to ensure quality of food and compliance with health requirements. Assists Chef in other kitchen areas on a relief basis as necessary. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a minimum of 8 years progressive food preparation experience, or through the completion of a culinary arts degree or accredited apprenticeship and 4 years of progressive food preparation experience with at least 1 year in a supervisory capacity.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Standard safety and sanitation practices for food and beverage service.
• Food, food product, food preparation, etc.
• How to prepare stocks, soups, mother sauces, all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood.
• Complete understanding of kitchen operations.
• Demonstrated organizational skills, budgeting experience and full understanding of financials.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Monitor and control cash flow and security of assets.
• Inspect quality of all food items.

• Flexible shifts including holidays and weekends.
• Opportunities for training and development.
• Dynamic work environment in a gaming entertainment setting.

• Minimum 8 years of progressive food preparation experience or a culinary arts degree with 4 years of experience.
• At least 1 year of supervisory experience.
• Knowledge of federal, state, and local laws and regulations.
• Strong understanding of kitchen operations and financials.
• Excellent communication skills, both orally and in writing.